Terms and Conditions for Gardeners South Hackney

These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners South Hackney to residential and commercial customers. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to these terms. They are designed to provide a clear, fair framework for both parties and to explain how a typical South Hackney gardening service is arranged, delivered, paid for, and concluded.

The wording below applies to a wide range of garden maintenance and related work, including routine upkeep, planting, pruning, clearance, lawn care, hedge work, and seasonal tasks. Any separate written agreement, quotation, or schedule of works may add further details, but these Terms remain the default position unless expressly varied in writing. In these terms, references to we, us, and our mean the service provider, while you and your mean the customer.

These conditions are intended for general service use and should be read carefully before booking. They are not a guide to gardening practice, nor do they include promotional statements or customer feedback. Instead, they explain the legal and practical basis of a gardening service in South Hackney in a way that is suitable for a service page and consistent with UK business standards.

1. Booking Process

A booking may be made through any accepted ordering method offered by us, including written confirmation of an estimate, acceptance of a quotation, or a direct service request that we confirm. A booking is only considered secured once we have acknowledged it and, where relevant, received any required deposit or prepayment. Until that point, any proposed appointment remains provisional.

When a customer requests work, we may ask for information about the garden, access, parking restrictions, waste volume, desired outcomes, and any known hazards. This information helps us estimate labour, materials, equipment, and timing. If the scope changes after booking, we may revise the price, timings, or staffing needs. Where the customer gives incomplete or inaccurate information, any resulting delay or extra cost may be charged in addition to the original estimate.

We aim to carry out work at the agreed time, but booking times are approximate unless a fixed slot has been expressly confirmed. Weather conditions, access problems, traffic, sickness, equipment failure, or unforeseen site issues may require us to rearrange. In such cases, we will make reasonable efforts to reschedule promptly. If a customer is not present when required and access is not available, the visit may be treated as a failed appointment and charged accordingly.

2. Quotations, Estimates and Scope

Quotes are normally based on the information available at the time they are issued. A quotation may be fixed for a limited period, after which we reserve the right to amend it. Estimates are indicative only and may vary if the actual conditions differ from those described. If the work requested falls outside the agreed scope, additional charges may apply.

The scope of work should be understood to include only the tasks stated in the booking confirmation or quotation. For example, a general South Hackney gardening team service may cover mowing, weeding, pruning, tidying, leaf clearance, or planting, but not structural repairs, tree surgery requiring specialist contractors, or work involving dangerous substances unless specifically agreed. We may refuse tasks that are unsafe, illegal, beyond our competence, or likely to damage plants, property, or persons.

If we identify extra work that is advisable or necessary, we may notify you and seek approval before proceeding. Where immediate action is needed to prevent injury or significant damage, we may take reasonable steps without prior approval, provided these are proportionate and appropriate to the circumstances.

3. Payments

Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise agreed, invoices are payable in full upon completion of the work or within the stated payment period. We may request a deposit for larger bookings, recurring work, or jobs requiring materials to be purchased in advance. Deposits are usually non-refundable where they have been used to reserve time, buy items, or cover preparation costs.

Prices may be quoted inclusive or exclusive of VAT depending on our VAT status and the wording of the quotation. If VAT applies, it will be shown separately or included as required by law. Any bank charges, failed payment fees, or reasonable recovery costs arising from late or refused payment may be charged to the customer where permitted.

Where payment is not made on time, we may suspend further work, withhold future bookings, or add interest and compensation in accordance with the Late Payment of Commercial Debts legislation where applicable. For consumer customers, we will act fairly and in line with applicable UK consumer law. A customer may not delay payment because they are awaiting reimbursement from a third party, insurer, or landlord unless we have agreed otherwise in writing.

4. Cancellations and Rescheduling

Customers may cancel or rearrange a booking by giving notice in reasonable time. For standard appointments, we ask for at least 24 to 48 hours’ notice where possible. If less notice is given, we may charge a cancellation fee to reflect time reserved, travel planned, and any preparatory costs already incurred. The exact fee may depend on the type and size of the job.

If we need to cancel or postpone due to circumstances beyond our control, we will aim to offer an alternative date. This may include adverse weather, emergency staff absence, supplier delay, safety concerns, or equipment breakdown. If a deposit has been paid for a job that cannot proceed because of our cancellation, we will either refund it or agree an alternative arrangement, depending on the circumstances and any costs already incurred.

For recurring or seasonal gardeners South Hackney appointments, repeated late cancellations may result in the booking being moved to a lower priority or removed from the schedule. Where access is unavailable, instructions are not followed, or the site is unsafe when our team arrives, the visit may be charged as scheduled. This includes situations where gates are locked, utilities are inaccessible, or the customer has failed to provide the agreed access arrangements.

5. Customer Responsibilities

You must ensure that the site is reasonably safe and accessible for the agreed work. This includes securing pets, moving fragile items where appropriate, advising us of hidden hazards, and telling us about underground services, unstable surfaces, or any area that should not be touched. You should also make us aware of plants or structures that are especially valuable or delicate.

Where the work requires access through communal areas, side passages, or locked gates, you must provide clear instructions and lawful permission. If permission from a landlord, managing agent, neighbour, or other third party is required, it is your responsibility to obtain it before the appointment unless we have expressly agreed to assist with that process.

You are responsible for checking that the services ordered match your expectations before work begins. If you want a task to be omitted, reduced, or completed in a particular way, that must be made clear in advance. Any verbal instruction given on site may be relied upon by us, and we are entitled to charge for work carried out in response to such instruction.

6. Liability and Limitations

We will carry out services with reasonable care and skill and in accordance with applicable UK law. However, gardening work involves natural materials, living plants, weather exposure, and variable site conditions. For that reason, we cannot guarantee the outcome of pruning, planting, turf care, or other horticultural tasks where results depend on future weather, plant health, soil quality, irrigation, or previous maintenance.

We are not liable for pre-existing defects, hidden damage, underground obstructions, rot, disease, pests, or weaknesses in plants, fences, paving, irrigation systems, or other structures unless we have expressly accepted responsibility for them. Where our work causes loss or damage, our liability will be limited to the reasonable cost of repair or replacement, or to the amount recoverable under our insurance, whichever is lower, except where the law provides otherwise.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We are not responsible for indirect loss, loss of profit, loss of enjoyment, or consequential loss arising from service delays or cancellations, except where such exclusion is prohibited. If you believe damage has occurred, you must notify us as soon as reasonably practicable so that the issue can be investigated.

7. Waste, Green Waste and Disposal Rules

Garden services often produce green waste, packaging, soil, branches, leaves, and other material. Unless otherwise agreed, waste removal is a separate charge and may be limited by volume, weight, or the type of material involved. We may recycle, compost, reuse, or dispose of waste in a lawful and environmentally responsible way, depending on the nature of the job and the facilities available.

Waste handling must comply with UK waste regulations. We will not remove prohibited materials unless specifically agreed and lawfully permitted. This includes hazardous items, asbestos, chemicals, oils, contaminated material, medical waste, electrical waste, and any item that cannot be accepted at standard facilities. If such materials are discovered, work may be paused and additional charges or specialist arrangements may be required.

Where the customer asks us to leave waste on site, it becomes the customer’s responsibility once left in the agreed location, provided this does not breach waste law or local restrictions. A customer must not request disposal methods that would be unlawful, unsafe, or environmentally improper. Any instruction to burn, dump, or conceal waste will be refused. A South Hackney gardener service may also need to segregate materials for recycling where practical and permitted.

8. Materials, Plants and Seasonal Work

Where we supply plants, compost, tools, or materials, we will aim to choose items suitable for the agreed purpose, but natural variation should be expected. Plant stock may differ in size, colour, flowering stage, or availability. Unless we have made a specific promise in writing, we do not guarantee that supplied plants will survive beyond the normal risks of establishment, weather stress, drought, neglect, disease, or animal damage.

If you supply your own materials, we are not responsible for defects in those materials unless we should reasonably have identified them as unsuitable before using them. If a customer requests a particular species, finish, or product, we may rely on the customer’s choice where appropriate. Seasonal work may be affected by climate, daylight, soil conditions, and plant dormancy, and completion may need to be adapted to suit practical conditions.

Any maintenance advice provided during the service is informal and not a guarantee. Our obligations relate to the agreed work only. A regular gardening service South Hackney may therefore include pruning or planting undertaken in accordance with the season, but not a promise of immediate aesthetic results or permanent growth success.

9. Complaints, Changes and General Terms

If you are dissatisfied with the service, you should notify us within a reasonable time and give us the opportunity to inspect and, where appropriate, remedy the issue. Any remedy may involve correction, partial refund, or another fair solution depending on the circumstances. Raising a concern does not entitle the customer to withhold payment for undisputed work that has been completed properly.

We may update these Terms from time to time to reflect changes in law, operations, or payment practice. The version in force at the time of booking will usually apply to that booking, unless a later change is required by law or expressly agreed. If any provision is found to be invalid or unenforceable, the remainder of the Terms will continue in effect.

Governing law: These Terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rules provide otherwise. By using the service, the customer acknowledges that the agreement is entered into on this basis and that any interpretation will be made consistently with applicable UK law.